Overview

AllMed Healthcare Management’s mission is to improve the quality and integrity of healthcare by providing independent medical review services that help payers and providers deliver better health outcomes. We provide pre-authorization and appeals decision-making services through PeerPoint®, AllMed’s state-of-the-art Medical Review Portal. We partner with over 300 leading US health insurance and hospital organizations and have maintained consistent 20% annual growth, through our commitment to the highest quality, client satisfaction, and technology innovation. We have undergone a lean transformation, driving continuous improvement in our performance. As a result, AllMed’s client list includes many of the nation’s top names in healthcare.

We are seeking an Account Coordinator: This is a post-sale position which contributes to business growth through revenue enhancement and customer retention among existing customers as a result of excellent customer satisfaction. Provides support to customers on case issues. Leads organizational culture of service, acts as the client voice within AllMed. Develops and maintains relationships with new and existing customers within assigned territory to maximize account penetration and revenue. This is a full-time hybrid opportunity that is located in our beautiful downtown Portland, OR office. Schedule will be 3 days in office and 2 days remote.

Core duties:

  • Monitors case status and notifies clients of any potential impact to turnaround times or specialist availability. Ensure adherence to client requested or contracted turnaround times.
  • Works on a team with Account Manager in an assigned territory, meeting regularly to review customer service incidents and identify opportunities for upselling.
  • Assists Account Manager with the onboarding of new IRO clients, support client implementation process including recording client requirements, conducting new client implementation phone call, sets up case submitters and provides PeerPoint training.
  • Investigates and resolves quality issues, errors, customer complaints and concerns within assigned territory.
  • Makes outbound phone calls to existing clients in assigned territory to build relationships with client case submitters, sell services to increase volume, and identify cross-sell/up-sell opportunities.
  • Establish effective communication between all departments.
  • Work with Clinical Operations team to complete root cause analyses, implement change processes and coordinate quality improvement efforts.
  • Participate in client quarterly business review meetings as agreed with Account Manager and Supervisor.
  • Display excellent judgment in interpreting customer conversations, recognizing critical concerns, understanding client business, and providing solutions to client issues.
  • Create and distribute monthly reports as required by the client, insuring accuracy of data.
  • Answers and responds timely to incoming service-related telephone calls and emails.

Required education and experience

  • High school degree or equivalent is required—a 4-year university degree is preferred.
  • Strong customer service orientation and teamwork ethic are essential.
  • 1-3 years Inside Sales and/or Account Management experience preferred
  • Must be able to work in a fast-paced environment.
  • Computer literacy with demonstrated proficiency in Microsoft Office, email, database and contact management software, and browser-based workflow applications.
  • Utilization Management Healthcare experience preferred

Benefits:

 

AllMed’s offers a competitive compensation and benefits program which includes comprehensive, fully paid medical and dental care and long-term disability insurance for employees, matching 401(k) program, paid time off, and other benefits that help provide financial protection for you and your family.

We also provide fully paid parking or a monthly transit pass and free gym membership to the US Bancorp tower facility.

AllMed provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, AllMed complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About AllMed Healthcare Management

AllMed Healthcare Management’s mission is to improve the quality and integrity of healthcare by providing independent medical review services that help payers and providers deliver better health outcomes. We provide pre-authorization and appeals decision-making services through PeerPoint®, AllMed’s state-of-the-art Medical Review Portal. We partner with over 300 leading US health insurance and hospital organizations and have maintained consistent 20% annual growth, through our commitment to the highest quality, client satisfaction, and technology innovation. We have undergone a lean transformation, driving continuous improvement in our performance. As a result, AllMed’s client list includes many of the nation’s top names in healthcare.