Overview

The Client Care Process Director will lead a team responsible for the strategy and implementation of processing Client Care Program cases for events ranging from the individual household level to catastrophic events and supporting the systems (RC Care and RC Respond) that are used. The Director will provide operational leadership and oversight to ensure quality, consistent, timely, and cost-effective service delivery. The Director will ensure coordination and communication occurs between the Client Care Process workforce and Client Care Workforce Support Team, Disaster Relief Operations (DROs), Long-Term Recovery Operations (LTROs), and affected regions and divisions. In addition to recovery operations, the Director will lead the Client Care Process team through readiness initiatives, including training and continuous improvement activities.

About American Red Cross

As part of the world’s largest humanitarian network, the American Red Cross works on the front lines of disaster and climate change crisis every day. We make a vital difference for families and communities in the U.S. and around the world who are coping with the impacts of this crisis. The goal of the Red Cross   is to alleviate human suffering, build resilience and move our clients towards recovery. Through our Client Care Program (CCP), short term recovery is augmented by the services of Sheltering, Feeding, access to mental health, health services, and spiritual care services as well as many behind the scenes contributors.