The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to saving lives and reducing the burden of disease in low-and middle-income countries, while strengthening the capabilities of governments and the private sector in those countries to create and sustain high-quality health systems that can succeed without our assistance. For more information, please visit: http://www.clintonhealthaccess.org.
CHAI is an Equal Opportunity Employer, and is committed to providing an environment of fairness, and mutual respect where all applicants have access to equal employment opportunities. CHAI values diversity and inclusion, and recognizes that our mission is best advanced by the leadership and contributions of people with diverse experience, backgrounds, and culture.
CHAI’s global malaria and neglected tropical disease (NTD) program provides direct technical and operational support to countries around the globe to strengthen their systems and programs to reduce the burden of these preventable, treatable diseases. We support governments to scale up effective interventions for prevention, diagnosis, treatment, and surveillance, with the goals of sustainably reducing the number of illnesses and deaths worldwide in the short-term and accelerating progress towards malaria and NTD elimination in the long term.
Overview of Role
Public health campaigns have long been important instruments for delivering healthcare interventions at scale and with high coverage, including vaccines, drugs, vitamins, and preventative tools for malaria, malnutrition, measles, meningitis, neglected tropical diseases, polio, tetanus, typhoid, yellow fever, and recently, COVID-19. In practice, however, many campaigns face challenges reaching their desired populations and effectively using resources, due to logistical complexities, lack of quality data for operational decision making, and limited visibility for Ministries of health and local stakeholders into campaigns.
CHAI believes that technology can offer a solution: by better managing logistics and human resources, improving visibility into where interventions have been delivered and what remains to be achieved, and in the process shifting ownership and oversight of well-planned and executed campaigns back to governments. With this belief, CHAI and the World Health Organization (WHO)’s regional office for Africa (AFRO) are working with governments in Benin, DRC, Kenya, and Nigeria to digitize and integrate major components of campaign activities across disease programs, including planning, supply chain management, campaign worker training, intervention delivery, payment, and monitoring and evaluation.
CHAI is seeking a highly motivated and mission-driven Program Manager to lead and drive success of this initiative, communicating and executing against a coherent vision across countries. The successful candidate will have the opportunity to be part of an innovative and exemplar initiative that aims to fundamentally change the way that public health campaigns are operated and owned.
The Program Manager will have deep personal commitment to producing results and be able to work independently to drive implementation. They must be a highly motivated, entrepreneurial individual with outstanding project management, problem-solving, organizational, relationship management and communication skills. They must exhibit the capacity to facilitate high-level strategic discussions with a multi-cultural, multidisciplinary set of actors, and a willingness to provide support to different tasks. The Program Manager will join an entrepreneurial and close-knit team, and will have the opportunity to own and grow this initiative across additional countries.
CHAI places great value on the following qualities in its staff: resourcefulness, responsibility, patience, tenacity, humility, independence, energy, and work ethic.
Project management and coordination
- Lead and drive the success of the initiative working collaboratively and coordinating with internal CHAI teams and external partners
- Serve as a key advisor to senior leadership, regional managers, and technical teams on the progress, challenges and opportunities related to the project
- Proactively monitor and manage project execution (planning, implementation, and dissemination) to ensure that expected deliverables and targets are achieved on time and within budget
- Coordinate the day-to-day functioning of the project, including preparing and updating project workplans, providing inputs into regional and country workplans to ensure project activities are adequately reflected, leading communications, and providing support to all internal stakeholders involved
- Proactively identify issues related to project execution and evaluate potential consequences and risk levels
- Problem-solve challenges in meeting project objectives, including internal and external conflict resolution, budget constraints, and other operational challenges
- Continually and collaboratively identify new opportunities to add value and maximize project’s impact
- Ensure project compliance with all administrative, financial, and contractual requirements
- Support formulation of sub-awards as needed, including defining clear and actionable scope of work, timelines for contact deliverables, negotiating and finalizing budgets with partners
Team management and communications
- Manage communications across technical teams, country teams, and regional managers to ensure timely delivery on cross-cutting project activities
- Working closely with the regional managers, travel as needed to provide assistance to country program managers and staff across focus countries
- Assist country teams to manage effective implementation of planned activities, including adherence to timelines and coordinating review and feedback from technical teams.
- Support the hiring of project staff, including preparing job descriptions, participating in the interview process, and developing onboarding approaches and materials
- Support sharing of information, best practices, standardized approaches and lessons learned across countries
Donor financial reporting and communications
- Contribute to development of project and financial donor reports, including supporting coordination of regular donor updates, soliciting inputs from relevant teams and ensuring adherence to reporting timelines
- Review and provide input to the budgeting process, including review of expenditures and decisions on reallocating funds
- Develop or contribute to the formulation of templates for grant deliverables, formulate project reports and presentations, and coordinate with leadership to provide appropriate updates and reports on activities
- Review and ensure high quality and up-to-date documentation of project activities, achievements, and grant deliverables
- Support dissemination of findings both internally and externally through high-quality presentations, reports, and publications.
- Master’s Degree in Public Health, Business Administration or related field strongly preferred; or Bachelor’s degree minimum with exceptional experience
- Minimum of 5 years of work experience with increasing levels of responsibility and leadership
- Fluency in French and English
- Experience working on complex, multi-country, decentralized projects with verifiable results
- Exceptional problem-solving solving skills and analytical capabilities. Ability to effectively scope problems, anticipate and pre-empt emerging issues, and make decisions with conviction even in highly ambiguous contexts
- Experience in strategy development, planning, and project implementation
- Ability to work independently without extensive structural or operational support (handle multiple tasks simultaneously, set priorities, delegate and work independently)
- Demonstrated ability to learn quickly, connect the dots and act upon technical information and translate scientific knowledge into actionable insights for decision-making. Ability to adapt to new environments and challenges.
- Experience in capacity building, mentorship and management of remote or decentralized teams
- Exceptional attention to detail
- Experience working and communicating with government officials and multilateral organizations
- Excellent written and oral communication skills, with strong spoken and written English, and skill in making persuasive presentations and written reports
- High levels of proficiency in Microsoft Word, Excel, PowerPoint
- Ability to be effective, calm, and flexible in high-pressure situations
- Ability to travel up to 40-60% of the year
- Knowledge of malaria or other global infectious diseases; and understanding of disease surveillance with knowledge of global health issues
- Experience working in management consulting, investment banking, or similar fast-paced, output-oriented environments
- Experience living or working in Africa