Student Services Coordinator

Overview

The Duke Global Health Institute (DGHI) is a university-wide institute created to coordinate, support, and implement Duke University’s interdisciplinary education, research, and service activities related to global health. Aiming to achieve health equity for vulnerable groups and individuals around the world, DGHI’s mission is to: 1) Prepare global health leaders through world-leading, interdisciplinary education, 2) Seek innovative solutions to the world’s most pressing global health challenges, and 3) Partner for change by engaging international and local organizations in locally grounded, collaborative projects around the world, as well as in Durham, NC and the American South. The DGHI community involves 111 staff and 99 core faculty and 84 affiliate and adjunct faculty. DGHI values humility, compassion, respect, cultural sensitivity, collaboration, diversity and inclusion, and commitment to impact.

 

DGHI’s unique, multidisciplinary focus distinguishes Duke’s excellence in the education and training of the next generation of global health scholars and practitioners. At the undergraduate level, DGHI offers a GH major and minor, as well as an accelerated bachelor’s/master’s program. At the graduate level, DGHI’s two-year Master of Science (MS) in GH attracts diverse students from around the world. DGHI also offers a graduate certificate in GH for graduate and professional students from across Duke, a doctoral scholar’s program, and extended, mentored training opportunities for Duke medical students, residents, and fellows.

 

We are seeking a Student Services Coordinator for our Master of Science in Global Health degree program to join DGHI and our education team. This position reports to the Assistant Director of Curricular and Student Affairs and is an integral member of the DGHI education team, which includes an Assistant Director for Experiential Learning, a Student Services Coordinator for our undergraduate program, an Education Marketing Coordinator, a Staff Assistant, as well as the Associate Director for Academic Programs and two faculty directors of the undergraduate and the MS program.

The position is hybrid – typically 3 days on-site, 2 days remote.

 

Scope of Work
Educational Programs and Student Services (65%)

·         Oversee and administer student advising processes for master’s-level students, which requires in-depth knowledge of global health education program and graduate school requirements; prepare advising materials.

Advise students and prospective students across all programs and levels on degree requirements, experiential learning and professional development resources in global health. Maintain advising notes on individual students.
·         Manage tracking MS-GH students through degree progress and completion, communicating with advisors, serving as DGS-A, and coordinating closely with The Graduate School regarding degree requirements and timelines.

·         Coordinate the process/procedures for the master’s thesis defenses, including student defense announcements, procuring committee member approvals, and submitting final student paperwork to The Graduate School. Also oversee scheduling plus final department surveys and analysis.

·         Plan and execute education-related events, such as master’s degree orientation, information sessions, and social activities.

·         Oversee and manage master’s-level and undergraduate course evaluation process, including organization, distribution, collection and data analysis.

·         Serve as first point of contact, in person, on phone, or via email/web for questions and information about DGHI education and training programs.

·         Serve as primary advisor to Global Health Graduate Student Association.

·         Manage the TA position descriptions and advertise to students; work with faculty as hiring decisions are made; communicate hiring decisions to HR for payroll purposes.

·         Assist the Assistant Director with the development and yearly administration of the assessment program for all education programs.

·         Submit Dean’s Research Awards to the Grad School via Perceptive Content.

·         Create content and coordinate advisors for new MSGH student summer communication.

 

Communications and Marketing (25%)

·         Produce and update content prepared for various education programs in print and digital forms (e.g., master’s program handbook, thesis manual and various policy handbooks).

·         Stay in touch with constituents using various communications channels including social media, listservs, and the DGHI calendar.

·         Distribute information to faculty, students and prospective students and the community at-large about the education program offerings, requirements and timelines.

·         With web manager, ensure that education content on the DGHI website is accurate and current.

Finance and General (10%)

·         Manage budgets for projects/events such as Orientation, Duke Global Health Graduate Student Association (GHGSA, and the annual Thesis Celebration.

·         Complete other assignments as assigned by members of the education team and the faculty directors.

·         Perform other duties related to the work described herein.

Qualifications

Education

Work requires oral and written communication, planning and organizational skills generally acquired through a bachelor’s degree. A master’s degree is preferred.

 

Experience

A minimum of 3 years of experience in student affairs or academic advising. Experience in global health or international education, or experience in an international setting is also preferred.

 

Skills

The DGHI Education team seeks candidates with the following skills:

 

Previous advising, student services, or higher education experience
Excellent written and verbal communications skills
Ability to manage multiple projects while providing outstanding customer service
Excellent organizational skills, high attention to detail, strong follow-through
Capacity and commitment to work with students from diverse backgrounds
Ability to manage priorities and meet assigned deadlines
Adapts easily to change and diversity as required in day-to-day duties, works well within a team-oriented environment
Strong skills in Microsoft Office Suite; e-mail software; social media platforms
OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE