The Georgia Department of Public Health has taken an innovative approach with technology by establishing a robust telemedicine program that brings specialized medical care to underserved, rural areas through Georgia’s local county health departments, saving time and money for patients, providers, and public health staff. This program connects patients with health care providers anywhere in the state, eliminating the cost and time of travel for not only patients but for doctors while increasing the number of patient’s public health doctors are able to see.
Reporting directly to the Director of Telemedicine and Project ECHO, this Telemedicine Trainer/Technology Liaison is responsible for providing real-time technical guidance and training/support to DPH telemedicine clinics; troubleshooting basic hardware/network problems with both internal and external customers in a professional and timely manner; providing end user training; assisting with scheduling, inventory management, and much more. In addition, this position will serve as a liaison between the state office, all 18 public health districts, and external contracted clinicians leveraging DPH virtual care services.
This individual selected for this position must be able to use independent technical judgment to analyze, evaluate and resolve problems; work independently; and must have excellent customer service skills along with excellent verbal and written communication skills. While this position is a virtual position and requires some travel to various health centers, the program in which it is housed is in the Office of Telemedicine in Atlanta, GA.
- Develops reporting procedures and participate in performance improvement activities aimed at improving patient care access and telemedicine processes. This would include sampling multiple platforms, providing utilization reports that identify and analyze user activities, volume, etc.
- Provides instruction, training, and resources on the use of telemedicine technologies to patients, staff and providers alike for the delivery of care using DPH platforms.
- Coordinates and assists, as needed with installations of telemedicine hardware and software.
- Coordinate scheduling, training and technical support related to telemedicine using existing infrastructure.
- Provides statewide training (in person and/or virtually) on telemedicine usage, etiquette, equipment, best practices, procedures, and protocols.
- Assists in the coordination and purchase of equipment, compatibility of equipment, assess infrastructure capacity and needs, and continually assess ongoing network operations-with approval from state telemedicine director.
- Serves as liaison for telemedicine platform requests and assists program staff with paperwork approval, completion, and installation.
- Acts as an effective ambassador for telemedicine within and outside agency.
- Analyzes and evaluates effectiveness of DPH telemedicine offerings and make recommendations to director for modifying, expanding, or eliminating programs in collaboration with program management.
- Leverage internal groups to escalate, prioritize and resolve problems in a timely manner for the end users.
Bachelor’s degree in a related field from an accredited college or university AND Three years of directly-related supervisory/management experience
Five years of directly-related supervisory/management experience
One year of experience at the lower level Mgr, Information Technology (ITM020) or position equivalent
Preference will be given to applicants who in addition to meeting the minimum qualification possess the following:
- Detail oriented with analytical and comprehensive skills.
- Excellent oral and written communication/presentation skills.
- Knowledge and experience in telehealth/telemedicine setting.
- Telehealth/Telemedicine Certifications from the American Telemedicine Association or The National School of Applied Telehealth.
About Georgia Department of Public Health
Georgia Department of Public Health Commissioner and leaders encourages all employees to engage in regular wellness activities and to make lifestyle choices that promote health and well-being.
The use of wellness breaks during the workday is authorized to support this philosophy and assist employees in meeting their wellness goals. A maximum of 30 minutes in a given workday may be used to engage in wellness activities, generally in the form of two 15-minute breaks or one 30-minute break.
Current State employees are subject to State Personnel Board rules regarding salary.
DPH accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DPH will contact educational institutions to verify degree, diploma, licensure, etc.
The candidate selected for this position may be subject to pre-employment drug screening and a criminal background check.
As an employee of DPH, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.
If you require accommodations under the American Disability Act (ADA), email request by the closing date of this announcement to: DPH-HR@dph.ga.gov.
DPH is an Equal Opportunity Employer
Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.
This position is subject to close at any time once a satisfactory applicant pool has been identified.
TO APPLY: In order to successfully apply for a position; the hiring agency requires interested applicants to complete the GA Department of Public Health’s Online Employment Application.
This job application can be found at www.dph.georgia.gov. Click on "About DPH" and then “Careers” and locate this position, click “Apply” and begin your application.
ALL APPLICANTS MUST APPLY FOR THIS POSITION AT www.dph.georgia.gov