Connect passion with purpose. The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to the health of the population of Georgia as our work impacts past, present and future generations.

What we offer. Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, engaging worksite wellness events, wellness breaks, lactation rooms, employee retirement plan, deferred compensation, 13 paid holidays, vacation and sick leave, dental, vision, long term care, and life insurance; in addition to telework opportunities depending on the position.

Make your mark in public service. As an accredited public health department, we’re seeking a highly qualified candidate for the position of Special Services Manager within the Chief of Staff, Office of Vital Records.

Won’t you join us?

Reporting directly to the Deputy Director of Records Management & Support, this position is responsible for managing the team responsible for the accurate and valid establishment of birth and death records at the State Office of Vital Records, as well as providing special services (e.g., adoptions, legitimations, complicated changes) of all Vital Records’ certificates and documentation.

Job Responsibilities:

Program Leadership:

  • Serves as a member of the Vital Records management team that implements the office’s strategic direction, policies, objectives, and operational plan to ensure high-quality service and data are consistently provided to Georgia’s constituents and stakeholders.
  • Advises the Deputy Director of Records Management on record establishment and critical special request issues, metrics, trends, and solution recommendations to improve the quality and timeliness of service delivery.
  • Provides Special Services team the direction, management, and professional development necessary to ensure the team effectively meet’s its objectives.
  • Responsible for all supervisory activity of the team (e.g.,  hiring, onboarding, setting performance and development objectives, evaluating performance,  corrective action planning, recognition, review of leave requests, etc.).
  • Participates, or assigns appropriate staff, to represent Vital Records’ Special Services needs with both internal DPH teams and external groups from public agencies and the private sector to coordinate efforts and share best practices, to enhance Georgia Vital Records Special Services.

Unit Oversight and Direction:

Registration and Special Services

  • Provides selection, training, coaching, evaluation, counseling, and development of Special Services Representative staff to meet production and quality standards.
  • Gathers and reviews key metrics for measuring the quality and timeliness of new record registration and special services to identify recognition opportunities and areas for improvement.
  • Reviews and monitors workload across the team to ensure equitable distribution of assignments to optimize processing quality and efficiency, and to minimize errors.
  • Provides policy and procedural training, monitoring, and coaching to staff to create consistent, high-quality record registration and special services.
  • Implements and monitors procedures regarding new record establishment to ensure consistent, streamlined practices that optimize automation, and prevent fraud which complies with DPH and state policies and procedures.
  • Provides selection, training, coaching, evaluation, counseling, and development of Special Services Representative staff to meet production and quality standards.
  • Works with the Constituent Services leadership team and local registrars to establish a streamlined process for tracking and effectively completing special services requests (i.e., Paternity Acknowledgements, Adoptions, Home Births, Delayed Birth and Death).
  • Tracks and reports on current county work overflow that is received for processing.
  • Performs other assignments as required.

Minimum Training and Experience:

  • Ability to set priorities, delegate, and proactively follow up to ensure deadlines and desired outcomes are achieved.
  • Strong decision-making and proficiency in analyzing, monitoring, and reporting on a variety of information.
  • Excellent judgment and creative problem-solving skills, specifically related to new process design, change management, and conflict resolution skills.
  • Able to work and lead others effectively in a fast-paced, changing environment
  • Must be proficient with Microsoft Office products (e.g.., Word, Excel).

Minimum Qualifications:

Bachelor’s degree in a related field from an accredited college or university AND Three years experience managing professional level staff
Seven years of related professional experience AND Three years managing at the level equivalent to area of assignment
Three years of experience at the lower level (GSM010) or position equivalent.

Note: A combination of education and experience at agency discretion.

Preferred Qualifications:
Preference will be given to applicants who in addition to meeting the minimum qualification possess the following:

  • Bachelor’s degree in Business, Accounting, Public Administration or related degree AND 5 years experience effectively working in a progressively responsible management position, OR equivalent combination of education and/or work experience.
  • Exceptional written, oral, interpersonal, and presentation skills with the ability to effectively interface with senior leadership and state legislators.
  • Experience interpreting and applying Vital Records policies and regulations.
  • Experience working on organizational design/development/transformation projects would be highly desirable.
  • Ability to build strong partnerships and relationships across multiple functions, locations, and governmental agencies (i.e., state, local and federal).

About Georgia Department of Public Health

Georgia Department of Public Health Commissioner and leaders encourages all employees to engage in regular wellness activities and to make lifestyle choices that promote health and well-being.

The use of wellness breaks during the workday is authorized to support this philosophy and assist employees in meeting their wellness goals. A maximum of 30 minutes in a given workday may be used to engage in wellness activities, generally in the form of two 15-minute breaks or one 30-minute break.

Employment Information

Current State employees are subject to State Personnel Board rules regarding salary.

DPH accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DPH will contact educational institutions to verify degree, diploma, licensure, etc.

The candidate selected for this position may be subject to pre-employment drug screening and a criminal background check.

As an employee of DPH, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.

If you require accommodations under the American Disability Act (ADA), email request by the closing date of this announcement to: DPH-HR@dph.ga.gov.

DPH is an Equal Opportunity Employer

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

TO APPLY: In order to successfully apply for a position; the hiring agency requires interested applicants to complete the GA Department of Public Health’s Online Employment Application.

This job application can be found at www.dph.georgia.gov. Click on "About DPH" and then “Careers” and locate this position, click “Apply” and begin your application.