Lemuel Shattuck Hospital (LSH), operated by the Massachusetts Department of Public Health (DPH) is seeking a visionary and strategic clinical administrator to serve as Chief Nursing Officer (CNO) and Director of Clinical Operations. This experienced nurse leader will be responsible for the day-to-day clinical operations of a 248 bed, Joint Commission accredited, long term acute care (LTAC) hospital that provides high quality, comprehensive treatment, care, and comfort to complex adult patients with chronic diseases and complex medical conditions.

The CNO will serve as a key member of the Senior Management Team and partners in the overall leadership and clinical direction to all nursing departments, both medical and psychiatric.  The selected candidate will be responsible for ensuring appropriate utilization and delivery of all nursing services and to carry out a high quality/cost effective nursing program that benefits both inpatient and outpatient healthcare needs of our complex patient population.  Clinical operations include Case Management, Social Work, Infection Control, and Admitting.

Please note (requirements): This position requires the selected candidate to be a Registered Nurse (RN) licensed in the Commonwealth of Massachusetts.
Duties and Responsibilities (these duties are a general summary and not all inclusive):

Provides strategic leadership and supervision to ensure that nursing care and clinical operations meet established standards.
Develops policies and procedures which reflect current accepted nursing practice and clinical operations, consistent with regulatory agency requirements.
Collaborates with Medical and Psychiatric Staff to evaluate and update clinical operations, and act as a liaison with the Medical and Psychiatric leadership.
Investigates and utilizes internal and external resources to maintain currency in technologies, trends, regulations, and legislation affecting Nursing Practice and Clinical Operations.
Consults with managers and staff relative to patient care issues.
Assesses staffing and arranges adjustments based on patient acuity, census, and available staff; partners with EHS Human Resources and Talent Acquisition on staff hiring and problem solves as needed.
Serves as a resource to Managers and Staff to abate or resolve problems/issues; provides guidance and direction for supervisors in clinical and operational functions of nursing and the clinical operation areas.
Collaborates with Admitting, Utilization Review, Administration Medical and Psychiatric Staff to provide for bed availability commensurate with staffing levels appropriate to care for patient population.
Utilizes verbal and written communication with Administration, Physicians, Managers, and staff to maintain optimal flow of information and address issues relative to patient care and the health care environment.
Assesses/establishes a strategic vision for quality/efficiency standards in all areas of responsibility and ensure that these standards are measured and reviewed on an ongoing basis.
Participates in the development of hospital budget based on historical data, goals and objectives to promote optimum patient care.
Develops staff through timely feedback and use of appropriate Human Resource policies to foster and facilitate the ability of staff to achieve highest level of professional growth and performance.
Represents Senior Management, Nursing Services, Clinical Operations and the organization to community and professional groups.
Serves as a member of the leadership team and as an on-call administrator.
Preferred Qualifications:

Master’s degree in nursing strongly preferred.
At least five (5) years senior level management experience in a hospital/healthcare setting.
At least three (3) years of substantial supervisory and management experiences.
Knowledge of the principles and practices of management, including supervision and performance feedback, planning, budgeting, organizing, directing, motivation, controlling and decision making.
Ability to manage a diverse workforce including bargaining unit environment; ability to embrace diversity as a strategic advantage.
Knowledge of Joint Commission Standards and CMS Conditions of Participation.
Substantive knowledge of the guidelines of Quality Improvement in healthcare.
Utilization of Human Resources in a creative/flexible manner within constraints of union labor contracts.
Ability to work effectively with oversight agencies as well as federal and state certification agencies.
Organizational skills and the ability to motivate and supervise staff, analyze complex problems and issues, and design workable solutions.
Capacity to communicate clearly, both orally and in writing to various levels of management and clinical staff.
Thoroughness, independence, and excellent written and oral communication skills.
Proficient usage of Microsoft Office products including Word, Excel, PowerPoint, Teams and Outlook.

About the Lemuel Shattuck Hospital:

Lemuel Shattuck Hospital is a fully Joint Commission accredited teaching facility that provides acute, subacute, and ambulatory care to patients referred by public agencies and private sector providers. Shattuck Hospital’s services help economically and socially disadvantaged patients to get high quality, cost-effective care from a staff that respects their dignity.

Located in the heart of Boston’s Jamaica Plain neighborhood, the Shattuck Hospital includes 248 inpatient beds including 95 Psychiatric beds and 29 Correctional Health beds.  In addition, the Shattuck has a full outpatient clinic with many specialties that offers treatment to patients of the Department of Mental Health as well as Department of Correction and House of Correction inmates and community patients.  The Shattuck hospital is on the forefront of substance use disorder treatment including a Suboxone clinic serving 200 patients.   In addition to direct medical services LSH hosts and supports an array of services located on the campus, serving patients struggling with addictions and homelessness.

Learn more: https://www.mass.gov/locations/lemuel-shattuck-hospital

2024 Relocation information: https://www.mass.gov/service-details/dph-renovation-for-shattuck-hospital-replacement-building



Pre-Hire Process:

A tax & background check will be completed on the recommended candidate as required by the regulations set forth by the Human Resources Division before the candidate is hired.

Education, licensure, and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the   Reasonable Accommodation Online Request Form

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800-510-4122 Ext. #2




Applicants must have at least (A) six (6) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in a particular specialty (i.e. scientific, professional, or technical) and must possess current license and/or registration requirements established for the performance of the position, of which (B) at least two (2) years must have been in a supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.




I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.


II. A Bachelor’s degree in a related field may be substituted for two (2) years of the required (A) experience.


III. A Graduate degree or higher in a related field may be substituted for three (3) years of the required (A) experience.


IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.



Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!


Executive Order #595: As a condition of employment, successful applicants will be required to have received COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption.



An Equal Opportunity / Affirmative Action Employer.  Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

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About Massachusetts Department of Public Health

The mission of the Massachusetts Department of Public Health (DPH) is to prevent illness, injury, and premature death, to assure access to high quality public health and health care services, and to promote wellness and health equity for all people in the Commonwealth.

We envision a Commonwealth in which all people enjoy optimal health. Massachusetts ranks among the healthiest of states according to comparative analyses, but we face numerous challenges, including chronic and infectious disease, substance abuse, violence, preventable hospitalizations, and health disparities.

DPH coordinates programs and policies to address specific diseases and conditions and offer services to address the needs of vulnerable populations. We also develop, implement, promote, and enforce regulations and policies to assure that the conditions under which people live are most conducive to health and enable people to make healthy choices for themselves and their families. We license health professionals, healthcare facilities and a variety of businesses that impact public health. We operate the state laboratory and four public health hospitals. We monitor health status and manage vital records including births, marriages and deaths. We educate people about public health issues and work closely with local boards of health and community partners to identify and solve public health problems.