Sr Health Program Manager



Position Summary
Manage and oversee operational functions of County health programs to ensure quality, cost effective, efficient, and customer-friendly services. Sr. Health Program Managers oversee a wide variety of public health functions, including case management and care coordination, quality improvement/assurance, public health informatics, environmental health, community engagement, large-scale grants and clinic operations. A senior managerial position is responsible for aligning the strategic goals of the program(s) with the strategic goals of the Public Health Department and the County, implementing strategies to achieve these goals, assuring compliance with state and federal requirements and for providing professional/technical administrative management and direction for program managers and supervisors.

Essential Functions
·    Work with program managers in developing budgets for each program, assure billing/revenue information is accurate and in accordance with local, state and federal program policies and guidelines
·    Provide professional, management, and direction for program managers as well as community-wide collaboration efforts
·    Interpret and ensure compliance with program policies, procedures and standards
·    Participate in community level planning to develop partnerships with healthcare providers and areas of collaborative practice to ensure programs’ needs are met
·    Assist with identifying funding opportunities and developing funding proposals
·    Participate in the development of policies and procedures for area of responsibility
·    Oversee education programs based on needs of target population(s)
·    Provide leadership in developing, aligning and implementing strategic goals of the program with strategic goals of the division, department and County.
·    In the event of a public health emergency, employees may be trained for and assigned duties unrelated to their regular work; work outside normal business hours and workdays and/or in a different work location may be required.
·    Emergency events include, but are not limited to, communicable disease outbreaks, severe weather situations (e.g. snow or ice storms, tornados, hurricanes), natural disasters (e.g. earthquakes), fire, or power outages, and acts of terrorism.

Minimum Qualifications

Minimum of six years of experience and one year of supervisory experience or completion of an approved supervisory training program.


Bachelor’s degree in Public Health, Public Administration, Business Administration or related field.

Combination of relevant education and relevant experience accepted?:  Yes

Licenses and Certifications
·    Requires a valid North Carolina or South Carolina Driver’s License
·    May require a Mecklenburg County Operator’s Permit if required to drive a County vehicle.
·    May require a license if in a particular clinical, social work, or behavioral health field.

Preferred Qualifications
·    Master’s degree in Public Health, public administration, business administration or a related field.

Knowledge, Skills and Abilities
Knowledge of
·    Business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
·    Principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
·    Budget development and monitoring
·    The structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
·    Laws, legal codes, court procedures, precedents, government regulations, and agency rules, and the political climate
·    Expertise in area of assignment

·    Considering the relative costs and benefits of potential actions to choose the most appropriate one
·    Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
·    Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
·    Talking to others to convey information effectively
·    Adjusting actions in relation to others’ actions

·    Aligning Performance for Success: Focusing and guiding others in accomplishing work objectives
·    Building Strategic Work Relationships: Developing and using collaborative relationships to facilitate the accomplishment of work goals
·    Building Trust: Interacting with others in a way that instills confidence in one’s intentions and those of the organization
·    Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
·    Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
·    Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs
·    Formal Presentations: Presenting ideas effectively to individuals or groups; delivering presentations suited to the characteristics and needs of the audience
·    Initiating Action: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive
·    Leading through Vision and Values: Keeping the organization’s vision and values at the forefront of associate decision making and action
·    Managing Work: Effectively managing one’s time and resources to ensure that work is completed efficiently
·    Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently
·    Strategic Decision Making: Obtaining information and identifying key issues and relationships relevant to achieving a long-range goal or vision; committing to a course of action to accomplish a long-range goal or vision after developing alternatives based on logical assumptions, facts, available resources, constraints, and organizational values

Computer Skills
·    Intermediate in various computer applications including Microsoft Office Suite

Physical Demands
Physical Demands
Must be able to remain in a stationary position 50% of the time.
Constantly (26 or more hrs/week)
The person in this position needs to move about from point X to point Y.
Occasionally (up to 10 hrs/week)
Operates a computer or other office equipment.
Constantly (26 or more hrs/week)
Ascends/Descends a ladder to perform duties or operate equipment.
Not Applicable
The person in this role is required to position themselves to maintain equipment such as computers, servers, machinery, etc.
Occasionally (up to 10 hrs/week)
The person in this role frequently communicates and must be able to exchange and convey information.
Constantly (26 or more hrs/week)
Must be able to review information on paper or computer.
Constantly (26 or more hrs/week)
Must be able to discern information from long distances.
Not Applicable
Must be able to detect or distinguish flavor or smells.
Not Applicable

Must be able to carry/move equipment
10 lbs or less
Must be able to carry/move equipment
11-20 lbs
Must be able to carry/move equipment
21-50 lbs
Not Applicable
Must be able to carry/move equipment
51-100 lbs
Not Applicable
Must be able to carry/move equipment
Over 100 lbs
Not Applicable

Work Environment
Works in an office setting with moderate noise

This classification has been identified as having a role in the development of ADA compliant technologies and for which the incumbent agrees to follow County policies to the best of their abilities in order to meet these obligations.

Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.

Mecklenburg County requires proof of COVID-19 vaccination as a condition of employment for any new Mecklenburg County employees.

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