Position Summary
Responsible for providing professional-level Care management services for various populations. Works in a variety of settings coordinating care needs across the healthcare continuum. Incumbents will provide evaluation, care management, counseling, and referral services to assist in meeting the clients’ needs. Duties include linking and arranging of services and advocacy to implement a person-centered plan. Works in a variety of settings coordinating care needs across the healthcare continuum. Incumbents understand the system of care delivery for patients and communicate with doctors and specialists, making sure services and treatments are delivered timely.

Essential Functions
• Assess the needs of individuals and families through the professional lens as a social worker or nurse.
• Interview clients, obtain family, social, and medical information, and develop client-centered care plans.
• Determine if referrals are appropriate and whether clients are eligible for sponsored programs.
• Provide counseling and services in both individual and group settings.
• Ensure client/family receives the most efficient and effective care for their condition, allowing for improved health.
• Discuss goals, expected outcomes, and means with which to meet goals and expected outcomes.
• Assist clients in the completion of the required paperwork for items that may determine program eligibility, referrals, and/or community resource information.
• Act as a liaison with internal and external staff to assure referrals are complete and clients/families are served.
• Coordinate referrals to other agencies, whether internal or community-based.
• Interview clients individually, in families, or in groups, assessing their situations, capabilities, and problems, and determining what services are required to meet their needs.
• Serve as liaisons between medical and behavioral health providers, and other contacts, to help clients and families face problems such as disabilities, abuse, inability to meet daily functional needs, or poverty.
• Maintain case history records and prepare reports.
• Provide education to parents with child-rearing problems, interviewing the child and family to better assess needs.
• Refer clients to community resources for services such as job placement, debt counseling, legal aid, housing, medical treatment, or financial assistance, and provide concrete information, such as where to go and how to apply.
• Prepare a variety of reports and documents related to program/services to demonstrate monthly, quarterly and yearly progress.
• Provide information to support clients as they pursue services, such as childcare, prenatal care, substance abuse treatment, job training, counseling, parenting classes, or behavioral health treatment to prevent more severe problems from developing.
• Serve on program-specific policymaking committees within the department, assist in communication with community partners and assist client groups by lobbying for solutions to problems.
• Utilize professional training and the principles and practices of public health to provide health care services to all populations served.
• Serve as a liaison/point of contact between the clinic and the patient/family for education, counseling, general communication, and care coordination.
• Provide ongoing support to clinical staff and external constituencies to ensure operational success.
• Participate in MCHD response activities as needed. Additional responsibilities include participating in public health emergencies, precepting during student rotation and support other MCH and MCPH initiatives in alignment with the Strategic Business Plan.

Minimum Qualifications

Minimum of six years of comprehensive medical social work or nursing care management experience for children 0-5 years of age and their families; care management experience with the target population of pregnant and postpartum women in Mecklenburg County. This position promotes safe environments and performs related job responsibilities in a professional manner.


Social Worker: MSW from an accredited school of social work; BSW from an accredited school of social work and one year of social work experience.


Nurse: BSN or higher degree in Nursing from an accredited college/university and one year of nursing experience. If a higher degree in Nursing was conferred without a BSN, employment may be possible with the stipulation the incumbent successfully completes course work and exams for Principles and Practices of Public Health Nursing within a year of hire.

Combination of relevant education and relevant experience accepted?:  N/A

Licenses and Certifications
• .Must possess a valid NC or SC driver’s license and meet qualifications for a County Operator Permit. The County Operator Permit is an internal document; qualification assessed upon hire.
• Current certification in Basic Life Support for Healthcare Providers (CPR & AED) by the American Heart Association that is valid for at least 90 days after hire.

Preferred Qualifications

Knowledge, Skills and Abilities
Knowledge of
• Knowledge of social services procedures, practices and methods.
• Knowledge of social services related federal, state and local laws, rules and regulations relating to provision of public assistance, and social welfare.
• Knowledge of care management methods and techniques.
• Knowledge of services offered by the county and other local public and private community-based service agencies.
• Knowledge of medical and legal terminology.
• Knowledge of principles of public health and associated laws.

• Prioritizing work.
• Managing and executing multiple tasks.
• Maintaining various confidential records.
• Evaluating records to ensure accreditation standards are met.
• Using computers and related software applications.
• Exercising judgment and discretion.


Computer Skills
• Managing Conflict: Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.
• Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
• Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units or organizations to help achieve business goals.
• Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
• Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.
• Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently.

Work Environment
Works in an office setting with moderate noise

Compensation & Benefits
In addition to a competitive salary, Mecklenburg County offers a generous benefits package which greatly increases your total compensation. Benefits include medical, dental, vision, life, short term disability, long term disability, accident, cancer, critical illness, medical bridge, and pet insurance; dependent care, healthcare, and commuter flexible spending accounts; health savings account; paid holiday, vacation, and sick days; near-site clinics for preventive care and illnesses; an employee discount program which provides discounts for retail, dining, shopping, travel, tickets and more; an employee assistance program including financial and legal counseling; access to Mecklenburg County fitness and aquatic facilities; paid family leave; tuition reimbursement; a 5% employer match on retirement savings plan contributions and a defined benefit plan for retirement.


Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.

About Mecklenburg County Government

Mecklenburg County was formed in 1762 from the western part of Anson County and the first official governmental action took place in February 1763.

The North Carolina State Constitution approved in 1868 gave the citizens of all counties the right to elect a Board of County Commissioners to govern them.

From 1868 to 1986, Mecklenburg County was governed by a five member board elected at-large. The first seven-member board took office in 1986 and in 1994, the first nine-member Board took office. Six members are elected by districts and three are ​elected at-large.

Elections for the Board are held in November of even-numbered years. The Board takes office on the first Monday in December following the November election. A chairman and vice chairman are elected at the Board's first meeting in December.

The Board's primary responsibilities are to adopt an annual budget, set a property tax rate and establish priorities to address the County's needs, especially in the areas of health, education, welfare and mental health.