Manager, Salesforce Operations

Based in: The employee has the option to work remotely. However, the employee must be available to work during the standard work times of our Head Office in Washington D.C

Less than 10% international travel

Reports to Director, Corporate Systems

Who we are

Population Services International (PSI) is the world’s leading non-profit social marketing organization. We are a diverse group of over 4,500 entrepreneurial development professionals located in over 35 countries committed to making it easier for all people to lead healthier lives and plan the families they desire. PSI is using its global presence and 50+ years of experience to help reimagine healthcare. We are working to shape market systems, shift policy and funding, and strengthen global capacity to better support consumer empowered healthcare.

Join us!

This position will be a key member of the IT Core Services Team, with a focus on Salesforce optimization advancement to streamline processes and increase efficiencies across all PSI’s Global Business Services departments.

PSI seeks a Manager, Salesforce Operations that will manage day-to-day operations of PSI’s Salesforce-based solutions. This job will collaborate with different departments at headquarters and globally to keep systems relevant and support department needs while evaluating and implementing new features.


Your contributions

-Work with staff across departments to understand program needs / business rules and then configure / customize Salesforce to meet business requirements. Develop, maintain, and enhance Salesforce workflows, process builders, approval processes, customized reports and dashboards for analytics, and other configurations based on departmental and user needs. Set up and manage configuration changes focusing on automation and maintainability. Oversee configuration change management plans to ensure continuity of operations across all Salesforce solutions. 60% of Time
-Define, communicate, and execute a data quality process to manage data health including standardization, completeness, and validity that drive key business decisions. 15% of Time
-Prepare and implement upgrades and seasonal releases across all of PSI’s Salesforce solutions. Stay abreast of updates, develop release strategies, manage sandbox testing, ensure PSI’s Salesforce users understand new features and functionality, and provide training as needed. 10% of Time
-Manage all aspects of user, security and access, and license management across all of PSI’s Salesforce solutions. Develop and implement a comprehensive user management strategy that incorporates best practice when assigning profiles, roles, and data access. 5% of Time
-Build Salesforce capacity across PSI. Design and deliver in-person or remote training, identify and disseminate helpful learning content, and mentor Salesforce users. 5% of Time
-Work with outside vendors to enhance system functionality. 5% of Time

Time percentages listed above are not exact. They are estimates and may change. This is also not an exhaustive list of all tasks that an incumbent is expected to perform but is instead a summary of the primary responsibilities and requirements of the job. The incumbent may be asked to perform duties not included above. PSI reserves the right to revise job profiles at any time based on changes to the required job responsibilities.


What are we looking for?

-At least 10 years of related experience and Salesforce Administrator Certification. Candidates without a Salesforce Administrator Certification must have at least 5 years of experience as a super user or Salesforce Administrator with documented Trailhead experience (including the Lightning Experience Reports & Dashboards Specialist and the Business Administration Specialist Superbadges).

-Equivalent combination of relevant education and experience may be substituted (e.g., Bachelor’s degree and 7 years of related experience is acceptable).

-Familiarity with the NPSP application and Salesforce Lightning interface preferred.

-Familiarity with Marketing Cloud Account Engagement (formerly Pardot) preferred.
-Strong analytical and problem-solving skills. Able to proactively identify opportunities, diagnose and troubleshoot problems, translate business requirements into technical requirements, and implement client-centered and evidence-based solutions.
-Strong organizational and multitasking capabilities.
-Able to quickly master new systems and technology.
-Strong customer service, relationship building/management, and written and verbal communication skills.
-Strong training development and facilitation skills with an ability to adjust content for audiences of varying skill and seniority levels.
-Proficient in Excel (e.g., advanced skills with pivot tables, vlookups, sumifs and other formulas).
-Demonstrated ability to work in a multi-cultural environment and with cross-functional teams across various time zones globally.

The candidate we hire will embody PSI’s corporate values:

Measurement:You use hard evidence to make decisions and guide your work. You set clear goalposts in advance and explain clearly if you need to move them.
Pragmatism: You’ll strive to deliver the best possible result with the resources available. You won’t be paralyzed by a need to make things perfect.
Honesty:You own your mistakes and are open about your shortcomings – it’s the only way you’ll learn and improve.
Collaboration:You’ll quickly establish a mental map of whom you can rely on for what, on your team, at headquarters, and in our country offices – if you try to do it all yourself, you won’t succeed.
Trust:You accept limits to your sphere of control and give colleagues the benefit of the doubt.
Commitment:You are in it for the long-haul and want to grow with the organization, just like PSI serves its consumers and partners with host-country governments through thick and thin.

References will be required. The successful candidate will be required to pass a background check. For domestic positions: Must be authorized to work in the United States. N.B. PSI will not consider work visa sponsorship for this position.

PSI has implemented a COVID-19 Vaccine Mandate to provide a hazard free employment and work environment in our commitment to our employees. Candidates offered a position will be required to provide proof of vaccination prior to their start date and their employment will be contingent on this. Candidates needing a medical or religious accommodation should let their recruiter know.

PSI is an Equal Opportunity Employer and encourages applications from qualified individuals regardless of actual or perceived race, religion, color, sex, age, national origin, disability, sexual orientation, marital status, personal appearance, matriculation, political affiliation, family status or responsibilities, gender identity or expression, pregnancy, childbirth, related medical conditions or breastfeeding, genetic information, amnesty, veteran, special disabled veteran or uniform service member status or employment status.

ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: newhiresupport@psi.org or call (202)785-0072.

Apply Here