Program Manager, Global Operations
Based in Washington, D.C., PSI approved U.S. States (EST or CST only)
10-25% international travel
Work From Almost Anywhere Status = Eligible
Reports to Head, Program Management Team, Global Operations (LAC, Asia, and GF projects)
Who we are
Population Services International (PSI) is the world’s leading non-profit social marketing organization. We are a diverse group of over 4,500 entrepreneurial development professionals located in over 35 countries committed to making it easier for all people to lead healthier lives and plan the families they desire. PSI is using its global presence and 50+ years of experience to help reimagine healthcare. We are working to shape market systems, shift policy and funding, and strengthen global capacity to better support consumer empowered healthcare.
The Global Operations (Asia, LAC, Global Fund) Program Management Team (PMT) provides operational and strategic support to PSI network members and global projects. We strive for operational and technical excellence with the goal of bringing quality healthcare closer to those who need it most. We have diverse program portfolios in Asia, Latin America and the Caribbean, and countries where PSI is a Global Fund Prime Recipient.
The Program Manager should be passionate about contributing to the health of those PSI serves, love numbers and working with data, like the challenge of linking programs with finances, and have a track record of promoting staff development and well-being.
PSI seeks a Manager, Program that will have the level of effort across essential functions will vary depending upon the program management team joined. Oversee PSI’s operational, technical, and programmatic excellence goals and execution of quality standards by providing wide-ranging operational, technical, and/or or project management support to a global project or portfolio of network members/country projects. May also supervise one or more staff who serve as a network member/country focal point. Work with network members/country project teams, headquarters technical and service departments, and subcontractors to ensure program/project objectives are met to high standards of quality and timeliness and follow donor requirements. Ensure the programmatic and financial health and technical quality of a portfolio of network members and country or global project(s) of high complexity. Demonstrate advanced knowledge or provides specialized subject matter support in a technical or functional area (e.g., a health area or specific program management skillset). Supports country, project, or departmental leadership with donor relations. May also contribute to wider departmental and/or organizational initiatives and working groups. Within a global project or technical team also contribute to the development of technical documents and presentations for internal and external audiences.
• Monitor and ensure smooth operational and programmatic implementation and technical quality of a portfolio of global project(s) or network members/countries, including monitoring workplans and deliverables, and subaward management in coordination with immediate team members, network member or global project team members, and global technical and service departments. 35% of the Time
• Provide financial management support to department and network member/country project teams, including preparation and tracking of project, country, and team budgets, project spend, and review of financial reports. 20% of the Time
• Assist or lead on new business development opportunities, including development of technical and cost proposals. 15% of the Time
• Lead recruitment, training, and ongoing performance management of staff. 15% of the Time
• Provide specialized training or technical support in at least one technical or functional area and/or contribute to departmental/organizational initiatives and oversee related knowledge management. 15% of the Time
Time percentages listed above are not exact. They are estimates and may change. This is also not an exhaustive list of all tasks that an incumbent is expected to perform but is instead a summary of the primary responsibilities and requirements of the job. The incumbent may be asked to perform duties not included above. PSI reserves the right to revise job profiles at any time based on changes to the required job responsibilities.
What are we looking for?
• Bachelor’s Degree (or international equivalent) in a related field
• Master’s Degree (or international equivalent) in a related field preferred
• At least 7 years of related experience. Equivalent combination of relevant education and experience may be substituted.
• At least 1 year of supervisory experience preferred.
• Knowledge of international development, international donor priorities, and/or health areas required (such as FCDO, USAID, DOD, CDC/PEPFAR, , corporate and foundation donors).
• Excellent written, verbal, and cross-cultural communications skills.
• Professional level Spanish language skills required.
• Strong, proven skills in Excel, budget management and monitoring, and strong financial acumen.
• Excellent analytical/problem solving skills.
• Project and staff management skills.
• Demonstrated ability to work in a multi-cultural environment.
• Ability to multi-task and work effectively in a fast-paced team environment.
• Ability to work effectively independently and within diverse teams and contexts.
• Highly organized, diligent, reliable, and a self-starter.
• Ability to revise and improve processes to improve efficiency.
The candidate we hire will embody PSI’s corporate values:
Measurement:You use hard evidence to make decisions and guide your work. You set clear goalposts in advance and explain clearly if you need to move them.
Pragmatism: You’ll strive to deliver the best possible result with the resources available. You won’t be paralyzed by a need to make things perfect.
Honesty:You own your mistakes and are open about your shortcomings – it’s the only way you’ll learn and improve.
Collaboration:You’ll quickly establish a mental map of whom you can rely on for what, on your team, at headquarters, and in our country offices – if you try to do it all yourself, you won’t succeed.
Trust:You accept limits to your sphere of control and give colleagues the benefit of the doubt.
Commitment:You are in it for the long-haul and want to grow with the organization, just like PSI serves its consumers and partners with host-country governments through thick and thin.
References will be required. The successful candidate will be required to pass a background check. For domestic positions: Must be authorized to work in the United States. N.B. PSI will not consider work visa sponsorship for this position.
PSI has implemented a COVID-19 Vaccine Mandate to provide a hazard free employment and work environment in our commitment to our employees. Candidates offered a position will be required to provide proof of vaccination prior to their start date and their employment will be contingent on this. Candidates needing a medical or religious accommodation should let their recruiter know.
PSI is an Equal Opportunity Employer and encourages applications from qualified individuals regardless of actual or perceived race, religion, color, sex, age, national origin, disability, sexual orientation, marital status, personal appearance, matriculation, political affiliation, family status or responsibilities, gender identity or expression, pregnancy, childbirth, related medical conditions or breastfeeding, genetic information, amnesty, veteran, special disabled veteran or uniform service member status or employment status.
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