Overview

Company Overview:

Health disparities among New Yorkers are large, persistent and increasing. Public Health Solutions (PHS) exists to change that trajectory and support New Yorkers and their families in achieving optimal health and building pathways to reach their potential. As the largest public health nonprofit serving New York City, we improve health outcomes and help communities thrive by providing services directly to low-income families, supporting community-based organizations through our long-standing public-private partnerships, and bridging the gap between healthcare and community services. We focus on a wide range of public health issues including food and nutrition, health insurance, maternal and child health, sexual and reproductive health, tobacco control, and HIV/AIDS. Learn more about our work at healthsolutions.org.

Position Overview:

PHS is looking to hire a Community Resource Network (CRN) Specialist position to join a growing team of CRN Specialists.  The CRN Specialist will be responsible for meaningfully connecting vulnerable New Yorkers to clinical and community support services across New York City using an online referral technology platform and tracking the process through various technological tools. The CRN Specialist will be responsible for connecting with clients over the phone, identifying needs and encouraging clients to utilize appropriate resources, primarily food and nutrition resources at the start. With the client consent, the CRN Specialist will refer to appropriate organizations and programs and may be required to follow up with individuals at various points to ensure access to effective care and community resources.

The CRN Specialist will work under the supervision of the Community Resource Network Project Manager in the Healthcare-Community Partnerships and work closely with other members of the Healthcare Community Partnerships team, with interaction with other teams within PHS’ Neighborhood Health Division as needed.

Specifically, the  Community Resource Network Specialist will:

Work independently with clients to do outreach and follow up
Work closely with the CRN team and supervisor to share experience, identify unresolved issues, share best practices, and participate in problem-solving
Become familiar with the range of services typically included in the Community Resource Network
Become familiar with the technological platforms used by PHS, including Unite NYC
Conduct outreach to a range of different clients in NYC to identify and prioritize their needs
Screen clients for eligibility for a range of services, then refer to appropriate social support and clinical services across a portfolio of programs
Carefully document the outreach, screening, and referrals in the appropriate technological platform, following the Community Resource Network protocol
Identify additional resources based on gaps in meeting needs within the referral platform
Provide support and follow-up to enrolled clients
Provide feedback on workflows and assist with troubleshooting to improve processes
Participate in all meetings as requested.
Qualifications/Requirements:

B.A. or B.S. degree with coursework in community health or related field, preferred
Bilingual preferred.
Ability to work remotely, over the phone as needed
Eager to learn about new projects, services, and resources
Enthusiasm for supporting vulnerable New Yorkers of diverse background
Excellent communication and listening skills, patience, non-judgmental attitude and ability to show empathy
High degree of self-organization and ability to work independently
Ability to rapidly navigate between different technological platform and systems
Ability to work effectively with a diverse work team; possess cultural competency skills
Demonstrated experience in identifying and solving problems in a constructive way
High level of professionalism (such as timeliness, excellent communication with team members and supervisors, rigorous documentation)
Knowledge and experience working with vulnerable populations strongly preferred
Knowledge of motivational interviewing and/or other coaching techniques preferred
Ability to communicate effectively in-person and over email and phone with clinical staff, patients/participants, and Community-Based Organization (CBOs) partners as needed
Remain flexible to work on various HCP projects that utilize the CRN
Comfortable providing brief presentations and trainings to clinical teams and CBOs on the CRN resources and ways to refer patients/participants to services as needed
Meet all requirements for volunteering at NYC Health + Hospitals including health, immunization, training, and security clearance requirements
Salary: $42,500.00.
NOTE:  All applicants must comply with PHS’ vaccination policy.  Effective October 1, 2021, employees will be required to provide verification that they are fully vaccinated against COVID-19 (with an FDA-authorized vaccine).

PHS is proud to be an equal opportunity employer and encourages applications from women, people of color, persons with disabilities, lesbian, gay, bisexual and transgender individuals, and veterans.

About Public Health Solutions

Health disparities among New Yorkers are large, persistent and increasing. Public Health Solutions (PHS) exists to change that trajectory and support New Yorkers and their families in achieving optimal health and building pathways to reach their potential. As the largest public health nonprofit serving New York City, we improve health outcomes and help communities thrive by providing services directly to low-income families, supporting community-based organizations through our long-standing public-private partnerships, and bridging the gap between healthcare and community services. We focus on a wide range of public health issues including food and nutrition, health insurance, maternal and child health, sexual and reproductive health, tobacco control, and HIV/AIDS. Learn more about our work at healthsolutions.org.