Overview

Company Overview:

Health disparities among New Yorkers are large, persistent and increasing. Public Health Solutions (PHS) exists to change that trajectory and support New Yorkers and their families in achieving optimal health and building pathways to reach their potential. As the largest public health nonprofit serving New York City, we improve health outcomes and help communities thrive by providing services directly to low-income families, supporting community-based organizations through our long-standing public-private partnerships, and bridging the gap between healthcare and community services. We focus on a wide range of public health issues including food and nutrition, health insurance, maternal and child health, sexual and reproductive health, tobacco control, and HIV/AIDS. Learn more about our work at healthsolutions.org .

Position Summary:

Public Health Solutions is seeking a bilingual (English/ Haitian Creole or English/Spanish) Navigator to support the Queens Family Connect (QFC) coordinated intake and referral network. Queens Family Connect receives referrals from health and social service providers for pregnant and newly parenting Queens residents, screens them for needs and interests, and refers them on to home visiting, doulas, and many other services and supports. The Navigator will work primarily in QFC and will also support operations of the Queens Diaper Bank, PHS’ Cribs for Kids pack ‘n’ play distributions, and the Queen’s Birth Justice hub as needed.

Specifically, the Maternal Child Health Navigator will:

Monitor incoming referrals and complete data entry using various referral data platforms including NowPow and UniteUs
Maintain inventories and maintain office supplies.
Provide administrative assistance as requested to the MCH unit.
Use compassionate conversation skills to learn about clients’ needs and accurately refer them to programs they are eligible for and interested in.
Meet weekly targets of accurately completed screens; follow up with clients as needed and take initiative to identify and resolve challenges that arise.
Handle a high volume of calls.
Document and track client applications and submissions in closed-loop referral platform and other tracking sheets as needed.
In addition to the above, performs all other duties as assigned.
Qualifications:

HS diploma or GED.
Demonstrated strong interpersonal skills and respectful interactions with community members looking for services. Must interact well with staff and clients alike and have an outgoing personality.
Demonstrated experience performing administrative duties with speed and accuracy without immediate and constant supervision.
Must be highly organized and detail oriented.
Ability to communicate effectively both orally and in writing with an attention to detail and professionalism in all communications.
Collaborative spirit, seeking out how to be most helpful to the team.
Demonstrated commitment to, and interest in learning more about maternal child health, systems approaches to health equity, reproductive justice, and community services in NYC.
Ability to learn and navigate new data systems.
Must be bilingual English/Haitian Creole or English/Spanish
Proficient in Microsoft Suite Applications (Word, Excel, SharePoint, etc.) and to learn and navigate new data systems.
Salary: $44,000.00
NOTE:  All applicants must comply with PHS’ vaccination policy.  Effective October 1, 2021, employees will be required to provide verification that they are fully vaccinated against COVID-19 (with an FDA-authorized vaccine).

PHS is proud to be an equal opportunity employer and encourages applications from women, people of color, persons with disabilities, lesbian, gay, bisexual and transgender individuals, and veterans.

About Public Health Solutions

Health disparities among New Yorkers are large, persistent and increasing. Public Health Solutions (PHS) exists to change that trajectory and support New Yorkers and their families in achieving optimal health and building pathways to reach their potential. As the largest public health nonprofit serving New York City, we improve health outcomes and help communities thrive by providing services directly to low-income families, supporting community-based organizations through our long-standing public-private partnerships, and bridging the gap between healthcare and community services. We focus on a wide range of public health issues including food and nutrition, health insurance, maternal and child health, sexual and reproductive health, tobacco control, and HIV/AIDS. Learn more about our work at healthsolutions.org.