Company overview:

With an annual budget of $2.3 billion and more than 7,000 employees throughout the five boroughs, the New York City Department of Health and Mental Hygiene (NYC DOHMH) is one of the largest public health agencies in the world, serving 8 million New Yorkers from diverse ethnic and cultural backgrounds. We’re tackling a broad range of public health issues with innovative policies and programs and getting exceptional results, but our work is never finished. The breadth of our innovative programs provides the widest range of choices for every member of our team.

DOHMH is undertaking a new initiative that will meet critical infrastructure needs and make possible strategic investments that will have lasting effects on public health, using grant funds from the Centers for Disease Control and Prevention (CDC). Investments and improvements through this initiative will help modernize DOHMH’s foundational capabilities and data infrastructure, enabling it to partner in complex health and health care environments and, in turn, support better public health outcomes, including COVID-19. This initiative supports larger efforts to rebalance investments in public health and more equitably serve communities and populations.

The Division of Administration supports operations for the entire agency, including: Human Resources and Labor Relations, Facilities Planning and Administrative Services (space planning, architectural and engineering services, leasing, fleet, transportation and warehouse) and Operations (plant operations, on-site facility management, security, and custodial services) for our District Health Centers and other DOHMH buildings, Occupational Health and Safety, Employee Health, Clinical Quality Management and Improvement and Worksite Wellness programs.  The Deputy Commissioner’s Office provides oversight and coordination of all the programs within Administration, and administrative leadership across the agency including on strategic priorities such as operationalizing racial and disability justice and achieving pay equity.

The selected candidate will be an employee of Public Health Solutions, a nonprofit organization which is the fiscal and administrative manager of the grant, but the will work be supervised by DOHMH.  This is a grant-funded position ending in November 2027.

Job description:

The Benefits Navigator will report to the Senior Manager, Public Health Workforce in the office of the Deputy Commissioner of Administration. This new position will provide structural and systematic solutions for helping prospective, new, and active employees throughout all divisions across the agency in navigating their benefits. The position will identify gaps and propose solutions—including internal communications, coordination, and systems improvements—to better inform candidates and staff of the excellent benefits of working for New York City. Their efforts will help improve operational efficiency and support recruitment, onboarding, and retention. The ideal candidate is pro-active, with the ability to collaborate with diverse teams and in a dynamic environment with multiple stakeholders and timelines. Excellent organizational skills, strong writing and project management skills, policy analysis experience, good research abilities, the ability to engage effectively with a range of stakeholders, and a commitment to advancing equity are highly valued for this position.


Solicit and monitor feedback from staff agency-wide regarding challenges and gaps in understanding or accessing benefits
Research and develop strong understanding of New York City benefits policies and systems to help communicate them more broadly and effectively to job candidates and staff
Research best practices on benefits’ role in recruitment and retention, and develop strategies for implementing them at DOHMH
Develop systems for supporting employee navigation of and enrollment in benefits during new hire onboarding
Work closely with the DOHMH Bureau of Human Resources & Labor Relations Leave & Benefits team, Payroll, and other relevant City agencies to identify systemic or procedural issues and propose and execute feasible solutions
Support Human Resources and Labor Relations in the communication to staff of any changes in benefits and transfer/enrollment opportunities.
Develop and disseminate fact sheets, webinars, information sessions in partnership with relevant stakeholders
Identify areas for partnership or contracting to improve benefits accessibility at DOHMH

Capacity and willingness to learn internal human resources applications and policies
Experience in project management involving many stakeholders
Strong research, policy analysis, and writing skills
Experience with writing policies and communications to a large and diverse audience (FAQs,  internet posts, etc.)
Excellent organizational skills
Ability to work well with diverse teams and commitment to advancing equity
At least 4 years professional experience.
Additional Desired Qualities:

Familiarity with human resources and benefits standards, regulations, and best practices
Excellent verbal communication, judgment, and interpersonal skills
Strong analytical skills and ability to manage and report complex information
Experience with data collection, analysis and interpretation
Desire to grow professionally, develop new skills and willingness to work outside of comfort zone
Fluency in Microsoft Word, Excel, Outlook, and PowerPoint
Experience working collaboratively and effectively in a multicultural environment
Experience working for a New York City government agency a strong plus.
Additional Information:

This is a temporary grant-funded position ending in November 2027.
This individual must reside in the tri-state area (NY, NJ, CT) by their confirmed start date.
Preference may be given to individuals residing in New York City (5 boroughs) or surrounding New York State counties.

PHS is proud to be an equal opportunity employer and encourages applications from women, people of color, persons with disabilities, lesbian, gay, bisexual and transgender individuals, and veterans.

About Public Health Solutions

Health disparities among New Yorkers are large, persistent and increasing. Public Health Solutions (PHS) exists to change that trajectory and support New Yorkers and their families in achieving optimal health and building pathways to reach their potential. As the largest public health nonprofit serving New York City, we improve health outcomes and help communities thrive by providing services directly to low-income families, supporting community-based organizations through our long-standing public-private partnerships, and bridging the gap between healthcare and community services. We focus on a wide range of public health issues including food and nutrition, health insurance, maternal and child health, sexual and reproductive health, tobacco control, and HIV/AIDS. Learn more about our work at healthsolutions.org.