With an annual budget of $2.3 billion and more than 6,000 employees throughout the five boroughs, the New York City Department of Health and Mental Hygiene (NYC DOHMH) is one of the largest public health agencies in the world, serving 8 million New Yorkers from diverse ethnic and cultural backgrounds. We’re tackling a broad range of public health issues with innovative policies and programs and getting exceptional results, but our work is never finished. The breadth of our innovative programs provides the widest range of choices for every member of our team.

Since January 2020, DOHMH has been fighting the COVID-19 pandemic- activities include but are not limited to: surveillance & epidemiological investigations; lab testing; engaging and providing guidance to healthcare partners; ensuring the safety & health of responders; providing timely and accurate information to the public; promoting the emotional health of New Yorkers and coordinating citywide COVID-19 vaccine administration. With grant funds from the Centers for Disease Control and Prevention (CDC), DOHMH is undertaking a new initiative to establish, expand, train, and sustain the public health workforce to support jurisdictional COVID-19 prevention, preparedness, response, and recovery initiatives over 2 years.

The selected candidate will be an employee of Public Health Solutions, a nonprofit organization which is the fiscal and administrative manager of the grant but will work be supervised by DOHMH.  This is a grant-funded position ending June 30, 2023.

Overview of Division:

DOHMH’s Division of Family and Child Health (FCH) is charged with the creation and oversight of programs, policies, services, and environments that support physical and socio-emotional health, and promote primary and reproductive health services, health equity, social justice, safety and well-being for New York City families and children. FCH’s vision is that every child, woman, and family recognize their power and is given the opportunity to reach their full health and developmental potential. We encourage qualified applicants with demonstrated commitment to social justice, particularly racial, gender, and LGBTQ equity to apply.

The Office of School Health (OSH) is a joint program of the Department of Education (DOE) and DOHMH responsible for promoting the health of the 1.3 million school children enrolled in approximately 1,800 public and non-public schools in New York City. Services to students include case management of chronic health problems, preventive health screening, urgent care, medication administration, preventive counseling, reproductive health services, health education referral for care and assurance of ongoing effective treatment. OSH has been the provider of public health services for 100 years. To ensure that School Health nurses and staff can access the electronic health record system (ASHR) and document medical information, technical support is needed throughout the year.


Job description:

DOHMH has an opening for two [2] ASHR Field Techs who will ensure the school medical room technical inventory are maintained, train school nurses on technology to document Covid and medical room visits in EMR and will install PCs and troubleshoot technology issues.  Coverage locations are Queens / Staten Island and use of personal transportation is strongly suggested.  The field technicians will report to the Supervising public Health Advisor and Supervising Computer Service technician.  The position is 35 / hr. per week ,7:30 AM to 3:30 PM or 8:00 AM to 4:00 PM and aligned with the NYC public school schedule.

Specifically, the ASHR Field Technician will:

Conduct site visits to schools.  A minimum of 3 schools are visited per day.  Two is acceptable only if the one of the sites has a moderate or severe help issue or distances require lengthy transit time.
Train nurses on documenting Covid like illness into School EMR and generating COVID electronic letters through the EMR to parents.
Train nurses and staff on use of Covid Saliva testing module, EMR, and Microsoft Office.
Be responsible for supporting 100+ schools over the course of the school year and ensure PCs are in functional in order for nurses to participate in syndromic surveillance for emergent Covid breakouts.
Site inventory and sign in sheets need to be completed and turned in.
Help desk tickets need to be closed at the end of each week.
Assist with installing PCs and printers to medical rooms, lock equipment as needed.
Some movement of PCs or unboxing within the medical room may be required.
Image PCs as needed and run cables from outlets to PCs.
Escalate difficult issues to supervisors.
Routine visits to Central office at Long Island City, Queens for training, paperwork submission and for in office projects.
Qualifications and Requirements:

A baccalaureate degree from an accredited college or university and two years of satisfactory, full-time experience in mainframe computer, mid-range computer, LAN or WAN computer environments, and/or local desktop support or help desk support; or
An associate degree or 60 semester credits from an accredited college or university and three years of satisfactory, full-time experience as described in “1” above; or
A four-year high school diploma or its educational equivalent and four years of satisfactory, full-time experience as described in “1” above; or
4.    Education and/or experience equivalent to “1”, “2”, or “3” above. Undergraduate college credit can be substituted for experience on the basis of 30 semester credits, from an accredited college or university, for six months of experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent and two years of satisfactory, full-time experience as described in “1” above.

The ideal candidate for this position must be a pro-active and self-motivated individual with the ability to work in teams and in a highly dynamic environment with multiple stakeholders and timelines.
Additional Desired Qualities

Excellent communication (verbal & written) and interpersonal skills.
Desire to grow professionally, develop new skills and willingness to work outside of comfort zone.
Ability to prioritize and work in fast-paced environment with hard deadlines.
Fluency in Microsoft Word, Excel, Outlook, and PowerPoint.
Additional Information:

This is a temporary grant-funded position ending June 30, 2023.
This individual must reside in the tri-state area (NY, NJ, CT) by their confirmed start date.
Preference may be given to individuals residing in New York City (5 boroughs) or surrounding New York State counties.
This individual will be expected to work non-business hours during emergencies.
PHS is proud to be an equal opportunity employer and encourages applications from women, people of color, persons with disabilities, lesbian, gay, bisexual, and transgender individuals, and veterans.

NOTE:  All applicants must comply with PHS’ vaccination policy.  Effective October 1, 2021, employees will be required to provide verification that they are fully vaccinated against COVID-19 (with an FDA-authorized vaccine).

About Public Health Solutions

Health disparities among New Yorkers are large, persistent and increasing. Public Health Solutions (PHS) exists to change that trajectory and support vulnerable New York City families in achieving optimal health and building pathways to reach their potential.

As the largest public health nonprofit serving New York City, we improve health outcomes and help communities thrive by providing services directly to vulnerable low-income families, supporting community-based organizations through our long-standing public-private partnerships, and bridging the gap between healthcare and community services. We focus on a wide range of public health issues including food and nutrition, health insurance, maternal and child health, sexual and reproductive health, tobacco control, and HIV/AIDS. To learn more about our work, please visit