COVID-19

Overview

With an annual budget of $1.6 billion and more than 6,000 employees throughout the five boroughs, the New York City Department of Health and Mental Hygiene (NYC DOHMH) is one of the largest public health agencies in the world, serving 8 million New Yorkers from diverse ethnic and cultural backgrounds. We’re tackling a broad range of public health issues with innovative policies and programs and getting exceptional results, but our work is never finished. The breadth of our innovative programs provides the widest range of choices for every member of our team.

Since January 2020, DOHMH has been fighting the COVID-19 pandemic- activities include but are not limited to surveillance & epidemiological investigations; lab testing; engaging and providing guidance to healthcare partners; ensuring the safety & health of responders; providing timely and accurate information to the public; promoting the emotional health of New Yorkers and coordinating citywide COVID-19 vaccine administration. With grant funds from the Centers for Disease Control and Prevention (CDC), DOHMH is undertaking a new initiative to establish, expand, train, and sustain the public health workforce to support jurisdictional COVID-19 prevention, preparedness, response, and recovery initiatives over 2 years.

The selected candidate will be an employee of Public Health Solutions, a nonprofit organization which is the fiscal and administrative manager of the grant but will work be supervised by DOHMH.  This is a grant-funded position ending June 30, 2023. This position will work from the DOHMH central office in Long Island City, NY. Remote work will be allowable dependent on City and Agency policy.

This role sits in the Office of the Deputy Commissioner and Chief Medical Officer in the Center for Health Equity & Community Wellness (CHECW) aims to eliminate racial inequities resulting in premature mortality, with a focus on chronic disease, by addressing the social and environmental factors that impact health. CHECW works to increase placed-based investments in priority neighborhoods with community programming and services based on epidemiology; influence and leverage the health system to promote whole-person care; intensify the agency’s approach to tackling big salt, sugar, and tobacco; and finding innovative ways to improve the built environment and address other social determinants of health.  CHECW is comprised of the Bureau of Bronx Neighborhood Health, the Bureau of Brooklyn Neighborhood Health, the Bureau of Harlem Neighborhood Health, the Bureau of Chronic Disease Prevention, the Bureau of Health Equity Capacity Building, the Bureau of Equitable Health Systems and the Bureau of Finance, Administration, and Services. CHECW seeks to create healthier neighborhoods by providing New Yorkers the information and resources they need to live healthy lives and work to remove health inequities between New York City neighborhoods that are the result of structural racism such as segregation and disinvestment and social capital.

Program description

DOHMH has an opening for a Provider Engagement Coordinator.  Through the COVID-19 response, CHECW has bolstered its outreach to health care providers in both messaging and direct engagement. Reporting into the Office of the Deputy Commissioner and Chief Medical Officer, the Provider Engagement Coordinator will support development and implementation of strategies for leveraging a comprehensive “Provider Data Warehouse” to contain “master record” of NYC healthcare providers based on merging data from multiple agency sources/databases in order to better engage and communicate with providers.

Health care providers are critical to supporting COVID-19 vaccinations, myth busting, prevention, and treatment. In partnership with the Chief Medical Officer’s team, the Provider Engagement Coordinator will support creation and use of a centralized provider data warehouse with provider information across provider type, location, demographics, specialty, etc. The Provider Engagement Coordinator will work to improve on provider communication and outreach.

Specifically, the Provider Engagement Coordinator will:

Support development and implementation of strategies for enhanced engagement with diverse health care providers across New York City, including primary care clinicians, specialty care clinicians, and healers (acupuncture, naturopathy, etc.)
Review and compile success criteria and key performance indicators (KPIs, e.g., open rates, click-through rates) for ad-hoc communications and planned campaigns.
Recommend and test communication strategies to increase provider engagement.
Develop content and provide oversight to a Chief Medical Officer social media account in coordination with Agency and Division communications staff.
Develop content for provider review and consumption, including emails, presentations, and Web content.
Develop a thorough understanding of the provider population, across various strata including provider specialties and populations served.
Coordinate across both COVID-19 emergency response units (including Provider Communications and the Health Systems Support Branch) as well as other NYC DOHMH divisions and units to collaborate on conduct a landscape review of provider engagement mechanisms and develop use cases for a master record database.
Work with Agency External Affairs on framing and messaging strategies for providers leveraging the master database; strategies may leverage email, social media, or other dissemination mechanisms.
Work closely with the Chief Medical Officer and team to ensure work aligns with the Chief Medical Officer’s strategic plan and priorities for the Agency and division around bridging public health and health care.
Support development, implementation, and maintenance of project management systems to track provider engagement workstreams within the Chief Medical Officer’s team and in partnership with other Agency staff working on coordinated strategies.
Review peer-reviewed and gray literature for best practices and tools appropriate for use or application in provider engagement strategies.

Required Qualifications:

Master’s degree in a related area (MPH, MSW, MSc, etc.)
Experience with stakeholder engagement and project management.
Excellent communication (verbal & written) and interpersonal skills.
Understanding of communication theory and equity frameworks preferred.
Strong analytical skills and ability to manage and report complex information.
Experience working with clinical or health care stakeholders.
Experience with communications and external affairs.
Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities, along with a demonstrated commitment to supporting communities who have experienced systemic oppression and bias (e.g., people of color, LGBTQ+ people, immigrants, justice involved persons, etc.)
Clinical background or experience a plus but not required.

ADDITIONAL DESIRED QUALITIES

Have a demonstrated commitment to supporting communities who have experienced systemic oppression and bias (e.g., people of color, LGBTQ+ people, immigrants, justice involved persons, etc.)
Desire to grow professionally, develop new skills and willingness to work outside of comfort zone.
Experience working with the public health sector and coordinating projects involving multiple stakeholders.
Ability to prioritize and work in fast-paced environment with hard deadlines.
Fluency in Microsoft Word, Excel, Outlook, and PowerPoint.
Experience with Salesforce platforms may be preferred.

Additional Information:

This is a temporary grant-funded position ending June 30, 2023.
Preference may be given to individuals residing in New York City (5 boroughs) or surrounding New York State counties.  The selected candidate must reside within the Tri-State area (NY, NJ & CT)
This individual will be expected to work non-business hours during emergencies.

NOTE:  All applicants must comply with PHS’ vaccination policy.  Effective October 1, 2021, employees will be required to provide verification that they are fully vaccinated against COVID-19 (with an FDA-authorized vaccine).

PHS is proud to be an equal opportunity employer and encourages applications from women, people of color, persons with disabilities, lesbian, gay, bisexual, and transgender individuals, and veterans.

 

About Public Health Solutions

Health disparities among New Yorkers are large, persistent and increasing. Public Health Solutions (PHS) exists to change that trajectory and support New Yorkers and their families in achieving optimal health and building pathways to reach their potential. As the largest public health nonprofit serving New York City, we improve health outcomes and help communities thrive by providing services directly to low-income families, supporting community-based organizations through our long-standing public-private partnerships, and bridging the gap between healthcare and community services. We focus on a wide range of public health issues including food and nutrition, health insurance, maternal and child health, sexual and reproductive health, tobacco control, and HIV/AIDS. Learn more about our work at healthsolutions.org.