Healthy NYC Administrative Coordinator

Overview

Company Overview:

With an annual budget of $2.3 billion and more than 7,000 employees throughout the five boroughs, the New York City Department of Health and Mental Hygiene (NYC DOHMH) is one of the largest public health agencies in the world, serving 8 million New Yorkers from diverse ethnic and cultural backgrounds. We’re tackling a broad range of public health issues with innovative policies and programs and getting exceptional results, but our work is never finished. The breadth of our innovative programs provides the widest range of choices for every member of our team.

With grant funds from the Centers for Disease Control and Prevention (CDC), DOHMH is undertaking a new initiative that will meet critical infrastructure needs and make possible strategic investments that will have lasting effects on public health. Investments and improvements through this initiative will help modernize DOHMH’s foundational capabilities and data infrastructure, enabling it to partner in complex health and health care environments and, in turn, support better public health outcomes, including COVID-19. This initiative supports larger efforts to rebalance investments in public health and more equitably serve communities and populations.

The selected candidate will be an employee of Public Health Solutions, a nonprofit organization which is the fiscal and administrative manager of the grant but will work be supervised by DOHMH.   This position will be based at the Health Department’s office in Long Island City, NY, with the possibility of hybrid work. This is a grant-funded position ending in November 2027.

Program Description:

Healthy NYC is an innovative project that provides the Health Department with important health information in a timely and cost-effective way. To date, Healthy NYC has recruited about 13,000 adult New Yorkers to join a survey cohort that we are using to conduct population health research, with plans to expand to 40,000. Healthy NYC surveys on COVID-19 have provided critical citywide information on symptom prevalence and treatment, testing, awareness of government recommendations, racial inequities, and adverse mental health. Such information is being used by the City to respond to the pandemic. Other Healthy NYC surveys have assessed social determinants of health, food insecurity, energy insecurity, and other important health issues.

Summary of Position:

This position will be within DOHMH’s Division of Epidemiology, Special Projects Group, and reporting to the Healthy NYC Deputy Panel Manager.  The Division of Epidemiology collects and analyzes data and communicates findings to monitor and improve the health of New Yorkers, and to inform decision making both within and outside of DOHMH.

Duties for this position include tracking, sending and managing gift cards for survey participants, responding to participant inquiries and concerns, and managing and tracking returned mail.  The person will also conduct some phone interviews.

Specifically, the Healthy NYC Administrative Coordinator will:

• Assist with returned mail processing and entering information Excel spreadsheet.
• Conduct Healthy NYC phone interviews in English and Spanish.
• Respond to participant emails and phone calls and address questions.
• Send gift cards to participants, including printing letters and envelopes, stuffing and mailing them.
• Assist with gift card storage and tracking.
• Ability to work occasional evening and weekend hours.
• Other related duties as needed.
• Salary: $65,000 – $65,000.

Qualifications and Requirements:

• Bachelor’s Degree required.
• Previous experience working in public health or a related field preferred.
• Capacity and willingness to learn how to conduct survey online.

Additional Desired Qualities:

• Interviewing or customer service experience preferred.
• Detail-oriented and can follow study protocols.
• Dedication to protecting the confidentiality of participants’ data.
• Ability to work independently and follow through on assignments with minimal direction.
• Experience and/or willingness to interact with study participants and handle occasionally contentious situations.
• Strong written and verbal communication skills.
• Fluency in Microsoft Word, Excel, and Outlook.

Additional Information:

• This is a temporary grant-funded position ending in November 2027.
• This individual must reside in the tri-state area (NY, NJ, CT) by their confirmed start date.
• Preference may be given to individuals residing in New York City (5 boroughs) or surrounding New York State counties.
• This individual will be expected to work non-business hours during emergencies

NOTE:  All applicants must comply with PHS’ vaccination policy.  Effective October 1, 2021, employees will be required to provide verification that they are fully vaccinated against COVID-19 (with an FDA-authorized vaccine).

PHS is proud to be an equal opportunity employer and encourages applications from women, people of color, persons with disabilities, lesbian, gay, bisexual and transgender individuals, and veterans.