Facilitated Enroller

Overview

PHS’ Community Health and Nutrition Access Program helps New York residents obtain free or low-cost health insurance coverage, apply for the Supplemental Nutrition Assistance Program (SNAP, also known as Food Stamps), and through our WIC program, provides nutrition education sessions led by WIC nutritionists on healthy eating and physical activity, breastfeeding support, and eWIC cards to purchase nutritious foods.

Our staff members are culturally and linguistically competent and identify with the communities they serve. They help clients navigate through what can be a complicated and confusing application process, step by step. Each year, we help over 22,000 people apply for or renew free or low-cost health insurance coverage, 14,000 people to apply for SNAP, and 35,000 eligible pregnant and nursing women and children up to five years of age to enroll in the New York State WIC (Women Infants and Children) Program.

Position Summary:

Under the general supervision of the ABD program manager and Director of Health Insurance Enrollment – Facilitated Enrollers will work with clients at prioritized community-based sites serving the aged, blind, and disabled (ABD) populations. This role will encompass assisting clients with the application process for public health insurance and educate consumers about insurance options, benefits, length and terms of coverage and application process as well as about managed care, health plans, and primary/preventive care. Enrollment Facilitators will provide guidance to consumers on required documentation and assist consumers with health insurance applications.

Specifically the Facilitated Enroller will:

Educate consumers on the ABD program and different medical assistance programs that may be available to them under HRA/LDSS office.
Assist consumers in completing the medical assistance application/ re-certification application by collecting applicable documents needed and by entering appropriate data onto the electronic medical assistance application.
Outreaching and Promoting the ABD program to NYC Community Based Organizations and agencies by canvassing and tabling throughout NYC.
Assist with the appropriate health insurance enrollment applications for NYSOH for anyone 64 and under such as Child Health Plus, Qualified Health Plans (QHPs) and Essential Health Plan (EP).
Accurately complete and submit applications through NYSOH and Bluemark approved systems if Certified as In Person Assistor / Navigator.
Provide bilingual assistance to clients when needed.
Accurately complete and submit application for Aged, Blind and Disabled population thought State approved EDITS system
Attend all mandatory trainings related to the FE-ABD program.
Perform any other duties that are relevant in achieving the goals of PHS.
Assist Managers and Senior Staff on special projects, as needed
Travel throughout all 5 NYC boroughs is required.
Conduct weekly outreach in her/his respective area
Conduct home visits as required.

Qualifications and Experience:

High school diploma/GED; Associates degree preferred
Must be fluent in a second language (verbal & written) Spanish, Arabic, Bengali or Chinese preferred.
At least 2 years of experience working in a similar, client-based position (preferred).
Proficient in Microsoft Office.
Dedicated to helping improve the lives of disenfranchised and marginalized communities.
Must be organized, detail oriented, and able to work independently.
Excellent team player with the ability to work collaboratively both internally and externally and engage in consensus-based decision making.
Experience working with Medicaid (preferred).
Ability to lift and carry 20 lbs.
Ability to travel within the 5 NYC boroughs

NOTE:  All applicants must comply with PHS’ vaccination policy.  Effective October 1, 2021, employees will be required to provide verification that they are fully vaccinated against COVID-19 (with an FDA-authorized vaccine).

PHS is proud to be an equal opportunity employer and encourages applications from women, people of color, persons with disabilities, lesbian, gay, bisexual and transgender individuals, and veterans.