Overview

Company Overview:

Health disparities among New Yorkers are large, persistent and increasing. Public Health Solutions (PHS) exists to change that trajectory and support New Yorkers and their families in achieving optimal health and building pathways to reach their potential. As the largest public health nonprofit serving New York City, we improve health outcomes and help communities thrive by providing services directly to low-income families, supporting community-based organizations through our long-standing public-private partnerships, and bridging the gap between healthcare and community services. We focus on a wide range of public health issues including food and nutrition, health insurance, maternal and child health, sexual and reproductive health, tobacco control, and HIV/AIDS. Learn more about our work at healthsolutions.org.

Program Description:

Public Health Solutions’ multi-service hub in Corona, Queens, offers access to a number of services including its maternal and infant health program s , WIC center, Health Insurance Navigation, and SNAP enrollment assistance. Our focus is to work with low-income, high-need families and help them connect to resources through one-on-one interactions, home visits, and groups within the community.

In an effort to enhance the experience of the families we serve, PHS seeks to create a new position to better welcome participants walking into our office seeking services. This position will ensure that PHS greets everyone who comes in, promptly asks what services they are looking for, and provides appropriate orientation and information about next steps, wait times, etc.  This position is particularly suited to address the needs of families recently arrived in New York City and seeking home visiting services, and not familiar with the network of support available in our city. Bilingual Spanish/English is a pre-requisite.

Specifically, the Family Liaison Specialist  will:

Welcome all participants walking into our Corona office.
Quickly ascertain the reason for the participants’ visit and propose various options to the participant. to ensure that th eir needs are met. Such options may include.
Direct participants to the appropriate staff member if available.
Direct participants to the waiting room, with information about the estimated wait times.
Offer to make an appointment later if more convenient.
Offer to connect the participants with someone else over the phone.
Provide information about other services available in the area.
Work with the employees providing services to share information with participants about wait-times, paperwork they may need, etc. to ensure that the visit is as seamless as possible.
Address questions participants may have about the services we offer (WIC, SNAP, Health Insurance, Maternal and Child Health, and other services that are frequently requested) , b e ready to provide information about eligibility criteria, and seek out additional information from the specific programs staff for very specific questions.
Assist participants who need follow up appointments.
Briefly assess other services that may be needed.
Document the work done using trackers provided by PHS.
If required, help with the specific collection of documentation required for specific programs, such as consent forms, etc.
Participate in regular debriefings to help the project team assess the project and provide recommendations and suggestions to improve services
Provide information to participants in a manner that is culturally and linguistically appropriate to the needs of the population.
Attend all required trainings and maintain current knowledge of information relevant to the project.
Assist the project team with other tasks and activities as needed
Other responsibilities may include

Providing phone assistance.
Supporting local outreach.
Conducting screening and referral visits at other sites.
Although not foreseen at the moment, work on the weekend may be required.
Qualifications and Skills

·       Must be bilingual English / Spanish.

·       Demonstrated strong interpersonal skills and respectful interactions with community members looking for services. Must interact well with staff and clients alike, demonstrating patience, care, and a desire to support families regardless of their circumstances.

·       Dedicated to helping improve the lives of disenfranchised and marginalized communities.

·       Ability to learn quickly about PHS services, eligibility criteria, processes for applications, etc.

·         Ability to communicate clearly with patients, especially when communicating complex information about eligibility, restrictions, etc.: use appropriate communication techniques to make sure the program participants have understood the information and know what the next steps they need to take are.

·       Ability to adapt to a changing environment (such as changing workflows and services).

·       Familiarity with health insurance, SNAP, and other public benefits programs is a plus.

·       Ability to travel around New York City’s five boroughs.

·       Excellent team player with the ability to be flexible and work collaboratively and respectfully.

·       Ability to embrace diversity; possess good people and cultural competency skills.

·       Must be reliable and very organized with strong time management.

·       Must be detail-oriented and able to work independently.

·       Have an outgoing personality.

·       Salary: $40,040-$43,680.00

NOTE:  All applicants must comply with PHS’ vaccination policy.  Effective October 1, 2021, employees will be required to provide verification that they are fully vaccinated against COVID-19 (with an FDA-authorized vaccine).

PHS is proud to be an equal opportunity employer and encourages applications from women, people of color, persons with disabilities, lesbian, gay, bisexual and transgender individuals, and veterans .

About Public Health Solutions

Health disparities among New Yorkers are large, persistent and increasing. Public Health Solutions (PHS) exists to change that trajectory and support New Yorkers and their families in achieving optimal health and building pathways to reach their potential. As the largest public health nonprofit serving New York City, we improve health outcomes and help communities thrive by providing services directly to low-income families, supporting community-based organizations through our long-standing public-private partnerships, and bridging the gap between healthcare and community services. We focus on a wide range of public health issues including food and nutrition, health insurance, maternal and child health, sexual and reproductive health, tobacco control, and HIV/AIDS. Learn more about our work at healthsolutions.org.