About the National Service Office

The National Service Office is the central operational engine for two evidence-based programs: Nurse-Family Partnership and Child First. In 2020, what was formerly the National Service Office solely for Nurse-Family Partnership joined forces with Child First, a merger empowering two proven models to share complementary expertise, infrastructure and integrated services. The resulting unified entity works to ensure that healthcare, early childhood development, and the mental wellness of the entire family are served in proven ways to achieve long-term positive outcomes.


Our Commitment to You

We recognize that inequity stems from policies and practices that cause and justify inequitable distribution of rights, opportunities, and experiences across underserved communities, including various racial, ethnic, gender, religious, and sexual orientation groups.  The NSO is committed to addressing its principles and practices that cause inequality and is committed to promoting anti-racism, anti-oppression, diversity, equity, and inclusion in our research, education, and operations. We respect and honor differences in race, ethnicity, religion, sex, national origin, disability, age, sexual orientation, gender identity, and veteran status and have an ongoing commitment to identify and address issues that affect our staff and the communities we serve.


Position Description

This position will work nationally to identify opportunities to bring the Child First program to new geographic areas, understand the public funding landscape and service array, vet prospective affiliate agencies, and support start-up of Child First program services. In this position, you will have a passion to further mission-driven programmatic growth goals and have an equity lens for the communities we serve. In this role, you will support increasing the Child First program’s presence in communities where there is an unmet need for comprehensive services to address the mental health and development of young children and caregivers who have experienced trauma and adversity. You will lead the assessment towards continuous improvement of departmental tools to ensure efficient, impactful programmatic implementations. This position is highly collaborative and will partner across the organization. You should prefer working in a team environment that brings a diverse portfolio of perspectives, knowledge, and skills.


This position is remote and can be located anywhere in the United States.


Essential Duties and Responsibilities

·         Contribute to the development and implementation of short and long-term growth and expansion goals as well as annual strategic and budget plans

·         Cultivate leads, assess feasibility, and build relationships with internal and external stakeholders

·         Integrate and manage all details of multiple Child First program replication processes

·         Utilize data collection resources to analyze opportunities for growth, impact, and sustainability

·         Monitor, evaluate, and drive continuous improvement processes

·         Serve as primary point of contact, subject matter expert, and lead in the development and implementation of expansion plans and processes in a new or current state or region, working cross-functionally in the organization

·         Track and integrate all communications coming externally from champions, state leadership, public and private funders, and the Child First program affiliates

·         Maintain an equity lens to identify opportunities and challenges to ensure that programmatic growth proactively addresses issues of structural racism, social injustice, and inequity

·         Manage the Child First program inquiry process to ensure efficiencies and program alignment

·         Manage internal communication so all relevant parties remain up to date on new opportunities and partnerships

·         Closely manage data in Salesforce for assessing and producing trackers, pipeline, and status reports

·         Create best practices, playbooks, and measures of success that can be systematized to inform future work

·         Other duties as assigned


Knowledge, Skills & Experience

·         Bachelor’s degree or equivalent experience required

·         Minimum 5 years’ experience in community relations, program or system development, or capacity building required

·         Minimum 3 years’ experience in people and/or program management required

·         Familiarity with Salesforce and Microsoft Office are preferred

·         Detail-oriented, data-driven, and excellent analytical and problem-solving skills

·         Excellent organizational skills, multi-tasking skills and ability to manage competing deadlines and priorities

·         Effective written and verbal communication skills

·         Demonstrated ability to build effective relationships

·         Competency in developing and improving business processes

·         Experience working in a matrix structure and/or a changing organization is desired

·         Ability to travel up to 15% (dependent upon current public health orders and business need)


Supervisory Responsibilities

This position reports to Director, Network Development and has no direct reports.



·                Salary is determined based on experience and skill set. Geographical adjustments will be considered.

·                Range: $65,896 – $90,000/year



The National Service Office offers the following benefits: Medical, Dental, Vision, 401k, Group Term Life Insurance, Short-term and long-term disability, vacation time, personal time, sick time and 10 paid holidays.


Core Organizational Values

·         Be tenacious caregivers by bringing passion and excellence to our clinical practice and professional services

·         Actively listen to and persistently serve our families and our implementation network

·         Provide leadership in the field of evidence-based and home visitation programs

·         Seek and find solutions

·         Innovate and stay relevant

·         Translate and enhance the science of pregnancy, brain, and early childhood development to serve vulnerable babies and families

·         Promote health equity and eliminate disparities to improve outcomes for the moms and babies we serve now and beyond.

·         Respect and honor differences in race, ethnicity, religion, sex, national origin, disability, age, sexual orientation, gender identity and veteran status

·         Be respectful, collaborative and tenacious in all our interactions with each other and on behalf of our families and implementation network



To learn more about the program and the national office, please visit www.nursefamilypartnership.org and www.childfirst.org.