Schedule: Monday-Friday, 40 hours/week

Location: Portland, OR 97233 (Rockwood)

Who We Are: “We provide an open door to exceptional health services and connections that support individuals and their families in healthy living.”

Wallace is a not-for-profit Federally Qualified Health Center that is making a visible difference in improving the health outcomes of our community. As a rapidly growing patient-centered primary care home, we are committed to offering high quality programs based on the most promising and progressive best practices. We are deeply rooted in our dynamic, vibrant, multi-cultural–and underserved–community. We believe that health care extends beyond the exam room, and focus on serving the whole person with support and resources that engage them fully in creating good health.

Want to learn more? Check out our website: https://mywallace.org/about-us/work-with-us/

Why Work with Us? 

  • The Wallace staff is our greatest asset in providing essential, high-quality health services to the greater Portland area. As the community we support grows, our team grows with it. We offer an exceptional workplace that values individual contributions, cultural diversity, and ongoing learning.
  • Employees have the opportunity to engage with overlooked and underserved individuals and families in our community.
  • We collaborate with dedicated staff in an open, cooperative and respectful environment.
  • We provide generous benefits for employees working 32 hours or more per week including 11 paid holidays per year, PTO beginning at 90 days, 100% employer paid medical benefits with buy up options, dental, vision, life and disability plans, medical and dependent care FSA plans, and 401(k) with employer match.

Who You Are: We are looking for someone who thrives in a team environment and who is passionate about serving their community. The technical requirements for this position are:

  • Minimum of bachelor’s degree from an accredited college or university. Equivalent training, continuing education, and/or experience may be considered in lieu of a degree
  • Three (3) years’ experience in outpatient quality improvement, project management or other relevant experience
    CPHQ or equivalent certification
  • Three (3) or more years of experience in a clinical role (e.g., RN, LPN, Certified Medical Assistant)
  • Two (2) years of experience with HEDIS, CCO or other quality measurement framework
  • Experience in quality management principles, tools, and techniques
  • Demonstrated experience in program planning, development, and evaluation
  • Experience participating on multi-disciplinary work groups
  • Experience with survey research methods
  • Excellent communication skills
  • Working knowledge of Microsoft Office Suite including Word and Excel
  • Able to work both independently and as a member of a team
  • Excellent interpersonal skills, ability to work with people of diverse ethnic, social, economic, and cultural backgrounds
  • Excellent organizational and prioritization skills
  • Ability to successfully work independently
  • Proven ability to use critical thinking skills with attention to detail
  • Ability to quickly adapt to new technology and software, including Electronic Health Record systems
  • While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel, talk and listen and must regularly stand and walk
  • The employee may occasionally lift up to 25 lbs.
  • Ability to complete a pre-employment background check specific to the position applied for

Wallace is an Equal Opportunity Employer. We believe in the power of communities to transform their health. We embrace diversity and inclusion in a serious way because we know that it makes us stronger. We’re committed to building a team that represents a variety of backgrounds, perspectives, and skills. As an equal opportunity employer, we stay true to our mission by ensuring that we are all “together in health.”

What You’ll Do: The Clinical Quality Manager is responsible for supporting the clinic in meeting its external and internal quality improvement goals. These goals may be related to federal and state reporting requirements, grants and/or internal needs of the clinic. The Clinical Quality Manager also plays a vital role in Wallace’s Population Health and Quarterly Improvement Strategy. Day-to-day duties include:

  • Manages a variety of quality improvement projects, both external and internal, through all stages of the project, coordinating with Wallace staff and outside organizations to ensure Wallace is meeting its obligations
  • Works with the CMO, Assistant Medical Director and Data & Quality Manager to prioritize resources and plan QI efforts
  • Monitors key performance indicators and works with Wallace staff to design, create, and implement resulting improvement projects and initiatives
  • Uses industry standard performance improvement models to initiate and support projects in the domains of clinical quality, patient satisfaction, safety, and utilization
  • Conducts effectiveness evaluations on QI program strategies, using data to identify opportunities for continued enhancements
  • Assures that policies and standard operating procedures are comprehensive, and implemented in compliance with accreditation and regulatory standards
  • Coordinates Wallace’s Quality Improvement committee activities
  • Assists the Data and Quality Manager in tracking external and internal data and quality needs and ensuring that those needs are met in a timely and complete manner
  • Acts as a resource to clinic staff to answer questions, review and explain documentation, workflows and other metric details
  • Works collaboratively with partner organizations to meet shared goals
  • Performs safe work practices to protect the health and safety of employees and patients per OSHA regulation
  • Protects individually identifiable health information per HIPAA regulations
  • Completes all required compliance training within established timelines
  • The noise level in the work environment is usually moderate, similar to that of a busy office
  • Other duties as assigned

About Wallace

Over 30 years ago, a physician named James Reuler persuaded a handful of other doctors to join him in making medical visits to uninsured homeless and low-income residents of downtown Portland. Dr. Reuler named this fledgling organization The Wallace Medical Concern in memory of his patient Edwin B. Wallace, whose bequest helped to fund the group’s early expenses.

Mr. Wallace was a maker of hand-crafted fishing rods. In his honor, Dr. Reuler carried his medical supplies to patient visits in a fishing tackle box. Together he and a growing team of volunteer medical professionals worked hard to meet the most urgent needs of vulnerable women and men who had no other access to health care.

As the years passed, more and more people with great need started calling East Multnomah County home. Wallace moved with them, opening an urgent care clinic in Gresham and bringing a mobile medical clinic to locations throughout the area.

In 2011 we began to offer our patients ongoing primary care with a regular family doctor. Today we are a full-service medical “home base” for individuals and families, with multi-cultural staff who partner fully with patients to improve their health.

Dr. Reuler founded Wallace in the belief that everyone deserves high-quality health care, regardless of circumstances. He was committed to meeting this need, one person at a time.

That hasn’t changed.